CANVAS FAQs for Parents
CANVAS Parent Access
What is an Observer role in Canvas?
Observers have limited permissions that allow them to see what is going on in a course and a calendar of assignments. For assistance with Assignments, Test Dates, Quizzes, or other Canvas course content, please contact your child’s teacher.
Canvas Overview for Observers (English)
Canvas Overview for Observers (Spanish)
How will Parents access Canvas?
Parents can access Canvas the following two ways through an Internet browser or through the Canvas Parent App.
Access Canvas Using a Internet browser:
Parents can access Canvas the following way
Go to https://tylerisd.instructure.com the Tyler ISD Canvas Launch Page
Click on Canvas Parent Sign On
Login with your Tyler ISD Parent Self Serve Account
This was set by you to access grades and attendance.
If the login does not work click on the Account Reset button or https://apps.tylerisd.org/parentaccount/request_reset.php to reset their password for both Parent Self Serve and Canvas.
Access Canvas using the Canvas Parent app on a mobile device:
The Canvas Parent app is available in Google Play and the App Store.
Windows mobile devices use the browser.
Click Find my school. Under the question, What’s your school’s name?, type Tyler ISD in the blank. Follow the on screen instructions.
To learn more about the Canvas Parent app visit iOS Canvas Parent Guide or Android Canvas Parent Guide
Access denied after logging into Canvas
To resolve the green lock that says “Access denied you don’t have access to view resource” view the video below
How to resolve Green lock on screen - English
How to resolve Green lock on screen - Spanish
How to resolve a blank dashboard - view video below
How to resolve a blank dashboard - English
How to resolve a blank dashboard - Spanish
How to Set Up Text and Email Notifications
Parents can configure their Canvas account to send text and email notifications to be notified of grades and announcements. To learn about Canvas Notifications visit How to Set Up My Notifications as an Observer.
How to get Canvas Help:
If you cannot log in to Canvas, click on the Parent Sign On Account Reset button on the Canvas Launch page or click on https://apps.tylerisd.org/parentaccount/request_reset.php to reset their password for both Parent Self Serve and Canvas. The teacher will be able to provide assistance with questions regarding the course, assignments and how to use specific apps within Canvas.
Canvas also has information that can assist you in their Help Documents. After you log in, look on the left-side global navigation for Help.
What can Parents view in Canvas?
Below are some features available to Parents.
To learn more about the Observer role refer to: Canvas Observer Guide
For Spanish please refer to the Canvas Overview for Observers